WarrantyDownload as PDF
PRODUCT LIMITED WARRANTIES
THESE WARRANTIES APPLY ONLY IF THE FOLLOWING SIX (6) CONDITIONS ARE MET: (1) THE ORIGINAL CONSUMER WHO PURCHASED THE FLOOR IS MAKING THE WARRANTY CLAIM, (2) THAT CLAIM IS FOR THE FLOORING LOCATED AT THE ORIGINAL SITE OF INSTALLATION, IN ITS ORIGINAL MANUFACTURED CONDITION (THAT IS, PROPERLY INSTALLED, REASONABLE WEAR AND USE EXCEPTED), (3) THE FLOOR HAS BEEN USED FOR RESIDENTIAL USE ONLY, (4) THERE HAS BEEN FULL COMPLIANCE WITH ALL OF THE OTHER PROVISIONS OF THESE LIMITED WARRANTIES, WITHOUT EXCEPTION, (5) MANUFACTURER HAS BEEN FULLY PAID FOR THE FLOORING AND (6) MANUFACTURER RECEIVES THE CLAIM WITHIN SIX(6) MONTHS OF THE OCCURRENCE OF THE ALLEGED DEFECT. THESE WARRANTIES ARE NOT TRANSFERABLE. THESE WARRANTIES MAY NOT BE ALTERED BY ANY DEALER, INSTALLER, AGENT, DISTRIBUTOR OF THIS HARDWOOD FLOORING, OR ANYONE ELSE.
Manufacturing Lifetime Warranty
For the lifetime of the originally installed flooring, the manufacturer warrants that this Hardwood Flooring shall not contain manufacturing defects caused by improper milling, dimension, or grading [AND as to engineered flooring, improper assembly and lamination also], individually or together, in excess of industry standards (that is, 5% of the total flooring installed, except as to the finish, which must affect at least 10% - see below). Any defects, individually or together, affecting less than 5% of the installed floor (10% as to the finish) are not covered.
If manufacturing defects are present in excess of industry standards in the uninstalled wood flooring, then the defective pieces should be returned to the original place of purchase PRIOR TO INSTALLATION. IT IS THE RESPONSIBILITY OF THE CUSTOMER AND INSTALLER TO INSPECT ALL PIECES OF FLOORING FOR DEFECTS PRIOR TO INSTALLATION. FLOORING THAT HAS BEEN INSTALLED WILL BE DEEMED TO HAVE BEEN ACCEPTED BY THE CUSTOMER AND WILL NOT BE ELIGIBLE FOR REPLACEMENT EXCEPT AS TO LATENT DEFECTS COVERED BY THIS WARRANTY.
If manufacturer deems the flooring to be defective, manufacturer will replace it with an equivalent quantity of the same or similar product at no charge to the customer. If manufacturer is unable to furnish an equivalent replacement product, manufacturer may, at its sole discretion, elect to refund to the customer a portion of the original purchase price equivalent to the apportioned purchase price of the defective portion of the floor. Under no circumstances will the value of a warranty claim exceed the original purchase price of the product.
WARRANTY EXCLUSIONS: [READ THESE CAREFULLY]
THE FOLLOWING CONDUCT AND CONDITIONS ARE NOT COVERED BY THE LIMITED WARRANTIES AND ARE NOT DEEMED TO BE MANUFACTURING OR FINISH DEFECTS:
Naturally-occurring imperfections and variations in color, grain and appearance are inherent to the nature of the product and are not considered defects.
- Such imperfections and variations that may differ from illustrations and samples.
- The color of hardwood is affected by natural light and flooring will change color after installation.
- New or replacement hardwood flooring may not match display samples, existing flooring, or other products and furnishings in your home.
- Surface wear in high traffic areas (such as doorways, hallways, in front of appliances and sinks, etc.).
- Gloss reduction is not considered surface wear.
- Scratches, indentations, marks, stains or other damage caused by negligent or accidental exposure to pebbles, grit, sand or other abrasives, contaminants, pets, insects, high heeled or cleated shoes, fire, product spills, excessive moisture, heat or dryness are not considered normal wear and are not covered by this warranty.
Environmental conditions must be maintained as specified, with a temperature of 60-78° F and humidity at 35-55% at all times. Exposure to higher or lower levels of heat and/or humidity may result in expansion and/or contraction of the floor boards resulting in separation between joints, cupping or splitting of boards, or other problems. Problems resulting from exposure to levels of heat and/or humidity other than those specified herein are not covered by this warranty.
Damage caused by flooding, broken pipes, wet mopping, moisture, liquid, chemicals, or any other exposure to any contaminants.
Gapping, splitting, cupping or other problems resulting from exposure to improper environmental conditions.
FAILURE TO FOLLOW MANUFACTURER'S WRITTEN INSTALLATION INSTRUCTIONS.
FAILURE TO FOLLOW CARE AND MAINTENANCE GUIDES.
EXPANSION AND CONTRACTION BETWEEN BOARDS OR ANY OTHER PROBLEMS ARISING FROM BY IMPROPER HEAT AND HUMIDITY LEVELS.
[Ensure that environmental conditions are maintained with a temperature of between 60-78° F and relative humidity at between 35-55% AT ALL TIMES; otherwise, cupping, gapping, splitting will result, for which there is no warranty.]
Removal or replacement of cabinets, appliances, built-ins, moldings, fixtures, or furniture.
Settlement of the building or structural changes in the subfloor.
The transportation, storage or other handling of the flooring by others.
Any condition, circumstance, event, or conduct beyond the control of manufacturer.
THE FOREGOING IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE EXPRESS WARRANTIES PROVIDED AND IS IN LIEU OF ALL THE OTHER EXPRESS, IMPLIED AND/OR STATUTORY WARRANTIES.
MANUFACTURER MAKES ABSOLUTELY NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR OTHERWISE, EXCEPT AS STATED IN THESE LIMITED WARRANTIES. MANUFACTURER HAS NO OTHER OBLIGATIONS OF ANY KIND TO ANYONE. MANUFACTURER WILL NOT COMPENSATE ANYONE FOR ANY CLAIMS, LOSSES OR DAMAGES OF ANY KIND DURING THE APPLICABLE LIMITED WARRANTY PERIOD OR OTHERWISE EXCEPT AS STATED EXPRESSLY IN THESE LIMITED WARRANTIES. ALL OF OUR OBLIGATIONS END WHEN THE APPLICABLE LIMITED WARRANTY PERIOD IS OVER.
MANUFACTURER SHALL NOT BE LIABLE TO ANYONE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LABOR COSTS, LOSS OF INCOME OR PROFITS FOR ANY DEFECT OR FOR ANY CLAIM ARISING OUT OF ANY ALLEGED BREACH OF (1) THESE LIMITED WARRANTIES, OR (2) ANY IMPLIED WARRANTY, OR (3) ANY OTHER THEORY, LAW, OR OTHERWISE.
Some states do not allow the exclusion or limitation of incidental, special or consequential damages, or the exclusion or limitation of implied warranties, so such exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights that vary from state to state.
Submit claims in writing to your dealer where the product was purchased and include a copy of the original sales receipt and photographs of the floor problem. Manufacturer reserves the right to inspect the floor and take samples for analysis.